Undercover Boss (2010)

S04E14 Retro Fitness

Eric Casaburi, the CEO of Retro Fitness, decides to disguise himself to gain insight into his business. During his undercover journey, he meets an employee who has a strong disdain for customers, revealing unexpected challenges within the company culture. As Eric navigates this eye-opening experience, he learns valuable lessons about employee attitudes and customer service that could impact the future of Retro Fitness.